PREPARE WITH SALESFORCE CERTIFIED-BUSINESS-ANALYST EXAM QUESTIONS [2025] A GENUINE INFORMATION FOR YOU

Prepare With Salesforce Certified-Business-Analyst Exam Questions [2025] A Genuine Information For You

Prepare With Salesforce Certified-Business-Analyst Exam Questions [2025] A Genuine Information For You

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To be eligible to take the Salesforce Certified Business Analyst exam, candidates must have a minimum of two years of experience working with Salesforce and be familiar with the platform's various functionalities. Certified-Business-Analyst Exam is designed to test a candidate's knowledge of Salesforce best practices and their ability to design solutions that meet business requirements. It is a computer-based exam that consists of 60 multiple-choice questions and has a time limit of 105 minutes.

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Salesforce Certified Business Analyst Exam Sample Questions (Q15-Q20):

NEW QUESTION # 15
Cloud Kicks uses declarative change set development to deliver its Salesforce customizations. The business analyst (BA) works with the technical leas on the project to track changes that require manual migration.
Which resources should the BA use to determine which changes must be made manually in each environment?

  • A. Metadata coverage report
  • B. Object Schema Builder
  • C. Setup Audit Trail

Answer: A

Explanation:
The business analyst should use the metadata coverage report to determine which changes must be made manually in each environment. The metadata coverage report is a tool that shows which metadata types and components are supported in different development models and tools, such as change sets, Metadata API, Salesforce CLI, etc. The business analyst should use the metadata coverage report to identify which changes can be deployed automatically using declarative change sets and which changes must be made manually using other tools or methods. The object schema builder is not a resource to determine which changes must be made manually in each environment. The object schema builder is a tool that lets you create and modify custom objects and fields using a graphical interface. It does not show which metadata types and components are supported in different development models and tools. The setup audit trail is not a resource to determine which changes must be made manually in each environment. The setup audit trail is a tool that tracks the recent setup changes that you and other admins have made to your org. It does not show which metadata types and components are supported in different development models and tools. References:
https://trailhead.salesforce.com/en/content/learn/modules/application-lifecycle-and-development-models/underst


NEW QUESTION # 16
After the completion of the most recent sprint at Cloud Kicks (CK), the business analyst (BA) provided a demo of three user stories for the customer support solution to a senior executive. During the demo, the BA showcased the following Salesforce functionalities:
1. Searching for an account
2. Creating a new case
3. Closing a case
After the demo, the BA received poor feedback stating that the executive was unsure about the definition of a
"case."
What should the BA do differently in the next demo?

  • A. Explain that the term is a Salesforce industry standard.
  • B. Update the environment to use language specific to CK.
  • C. Confirm each user story includes a clear who, what, and why.

Answer: C

Explanation:
User stories should follow the "Who, What, Why" format to ensure clarity and relevance:
* Avoiding Ambiguity: The feedback about the unclear definition of "case" highlights a lack of context in the user story. Following the "Who, What, Why" format ensures that stories are understandable to all stakeholders.
* Best Practices: Salesforce recommends well-structured user stories to communicate functionality clearly during demos and workshops.
* Stakeholder Alignment: Including the "why" links functionality to business value, helping stakeholders understand the purpose of features showcased.


NEW QUESTION # 17
Universal Containers is implementing a Salesforce solution that's designed to transform its customer service division. During sprint planning, it was determined that the development team would be able to successfully deliver all remaining work items. However, due to unplanned delays, the development team is now at risk of being unable to complete the work items.
https://i.postimg.cc/zfrR9PK6/image.png

The project manager has asked for the business analyst's (BA) help to prioritize the remaining work items.
The development team has 16 hours of capacity remaining and is focused on launching a minimum viable product (MVP) of the customer service solution as soon as possible.
Which work items should the BA prioritize with the remaining 16 hours of development capacity?

  • A. US-4009 and US-4010
  • B. US-4008 and US-4009
  • C. US-4007 and US-4009

Answer: C

Explanation:
Explanation
The business analyst should prioritize US-4007 and US-4009 because they are the most critical work items.
US-4007 is the work item that will allow customers to submit support tickets, and US-4009 is the work item that will allow customer service representatives to view and respond to support tickets. These two work items are essential for the MVP to be functional.
US-4008 is a less critical work item because it will allow customers to track the status of their support tickets.
This work item is important, but it is not essential for the MVP to be functional.
US-4010 is the least critical work item because it will allow customers to rate the quality of customer service.
This work item is important, but it is not essential for the MVP to be functional.
In conclusion, the business analyst should prioritize US-4007 and US-4009 because they are the most critical work items. These two work items are essential for the MVP to be functional.


NEW QUESTION # 18
After reviewing a technical demo, the Northern Trail Outfitters sales leadership team wants to mate adjustments to the original requirements around Sales Cloud opportunity management.
What should the business analyst do to manage the requested changes?

  • A. Update the change management document and user acceptance testing plans.
  • B. Update the change request log and draft a new user story.
  • C. Update the gap analysis document and scope statement specification.

Answer: B

Explanation:
Explanation
The best practice for managing requested changes to the original requirements is to use a change request log and user stories. A change request log is a document that tracks and records any changes that are requested by stakeholders or identified by the project team during the project lifecycle. A user story is a concise statement that describes what a user wants to do and why they want to do it in Salesforce. The BA should update the change request log with the details of the requested change, such as the description, source, priority, impact, status, and approval. The BA should also draft a new user story that captures the requested change in terms of who, what, and why, and add it to the backlog for prioritization and development. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-change-management/manage-change


NEW QUESTION # 19
Universal Containers wants to integrate its Salesforce org with the largest online professional network so its sales reps can view information directly on Salesforce records. The business analyst will write acceptance criteria for this scenario.
What is an example of good acceptance criteria?

  • A. A sales rep needs to have the CRM widget installed in the Lead and Contact Record Page Layout.
  • B. Install a CRM widget to allow sales reps to view information in the Lead and Contact records.
  • C. A sales rep can view current information directly in the Lead and Contact records.

Answer: C


NEW QUESTION # 20
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